Using a public EV charger for the first time can feel intimidating. Different networks, various apps, multiple connector types — it's a lot. Here's a straightforward guide to get you charging confidently.
Before Your First Public Charge
Apps to Download
Download these apps before you need them:
| App | Purpose | Essential? |
|---|---|---|
| Zapmap | Find chargers, check status | Yes |
| BP Pulse | BP chargers | If using BP Pulse |
| Gridserve | Gridserve chargers | If using Gridserve |
| Ionity | Ionity chargers | If using Ionity |
| Tesla | Tesla Superchargers | If you have a Tesla |
| Google/Apple Pay | Contactless payment | Very useful |
Tip: Many networks now offer contactless payment, reducing the need for apps.
Know Your Connector
Your car uses specific connectors:
| Charging Type | Connector | Your Car Likely Has |
|---|---|---|
| AC (slow/fast) | Type 2 | Yes — all modern EVs |
| DC (rapid) | CCS | Yes — most modern EVs |
| DC (rapid) | CHAdeMO | Only older Nissan Leaf, etc. |
Most modern EVs use: Type 2 for AC, CCS for DC
Check Your Charging Limit
Know your car's maximum charging speed:
Step-by-Step: Using a Public Charger
Step 1: Find a Charger
Using Zapmap (recommended):
Using Google Maps:
Step 2: Check It's Working
Before driving there:
Common status indicators:
Step 3: Park at the Charger
Step 4: Identify the Connector
Rapid (DC) chargers usually have:
Fast (AC) chargers may be:
Step 5: Start the Charge
Method 1: Contactless payment
Method 2: App
Method 3: RFID card
Step 6: Connect the Cable
For DC (rapid) chargers:
For AC (fast) chargers with your own cable:
Step 7: Verify Charging Has Started
On the charger:
On your car:
On the app:
Step 8: While Charging
You can:
Keep in mind:
Step 9: Stop Charging and Disconnect
To stop charging:
To disconnect:
Step 10: Payment
Most networks:
Contactless:
Troubleshooting Common Issues
Charger Won't Start
| Problem | Solution |
|---|---|
| Connector not fully inserted | Push harder, listen for click |
| App says "try again" | Wait 30 seconds, restart app |
| Card not recognised | Try a different payment method |
| Charger screen frozen | Press reset button or call helpline |
| Shows "out of order" | Find another charger |
Charging Stops Unexpectedly
| Cause | What to Do |
|---|---|
| Car is full | Normal — you're done |
| Session timed out | Some chargers have limits, restart if needed |
| Car battery cold | Charging slows in cold weather, normal |
| Communication error | Reconnect or try another charger |
Can't Remove Cable
Charger Says "Unavailable"
Payment and Costs
Typical Costs
| Charger Type | Typical Cost | Example (100 miles) |
|---|---|---|
| 7kW (slow) | 40–50p/kWh | £10–15 |
| 50kW (rapid) | 60–70p/kWh | £15–20 |
| 150kW (ultra-rapid) | 60–80p/kWh | £15–20 |
| Tesla Supercharger | 40–55p/kWh | £10–15 |
Ways to Save
| Method | Savings |
|---|---|
| Network subscriptions | 10–20% off per kWh |
| Supermarket chargers | Often free (Tesco, Lidl) |
| Octopus Energy Electroverse | Good rates, one card |
| Time-based pricing | Some networks cheaper at night |
Etiquette and Tips
Good Etiquette
Pro Tips
Summary
| Step | Action |
|---|---|
| 1 | Find charger using Zapmap |
| 2 | Check availability |
| 3 | Park at the charger |
| 4 | Start via app/contactless |
| 5 | Connect cable securely |
| 6 | Verify charging started |
| 7 | Wait or leave |
| 8 | Stop and disconnect |
| 9 | Payment automatic |
The Bottom Line
Public charging seems complex at first, but becomes routine after a few uses. The key things to know:
After 2–3 public charging sessions, you'll be as confident as filling up at a petrol station. Just with the option to grab a coffee while the car does the work.